Return and Refund Policy

Last Updated: September 18, 2026

At Taste28, your satisfaction matters to us. Since we deal in freshly baked and perishable food items, our return and refund policy is designed with food safety and quality in mind. Please read the details below carefully.

1. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

• The product received is damaged, spoiled, or not fresh upon delivery
• You received the wrong item(s) from what you ordered
• The product is missing from your delivered order
• There is a quality issue that is clearly evident (e.g., stale, incorrect ingredients, packaging failure)

2. Non-Eligible Situations

We are unable to offer refunds or replacements for:

• Change of mind after the order has been placed or delivered
• Minor variations in appearance, shape, or size of handmade/baked items
• Delays caused by incorrect address details provided by the customer
• Products consumed partially or fully before raising a complaint

3. How to Request a Refund or Replacement

If you face any issue with your order, please contact us within 24 hours of delivery with the following details:

• Order number
• Clear photo(s) of the product received
• A brief description of the issue

You can reach out to us via email or through our Contact Us page. Our team will review your request and respond within 24–48 hours.

4. Refund Process

Once your refund request is approved:

• Refunds will be processed to your original payment method within 5–7 business days
• For Cash on Delivery orders, refunds will be issued via bank transfer or UPI, as coordinated with our support team
• Alternatively, you may choose a replacement product or store credit instead of a refund

5. Order Cancellations

Orders can be cancelled free of charge only before they are prepared/dispatched. Once your order is out for preparation or delivery, cancellations may not be possible. Please contact us as soon as possible if you need to cancel an order.

6. Damaged or Incorrect Orders During Delivery

If your order arrives damaged due to mishandling during delivery, please do not accept the package if visibly damaged, or contact us immediately with photos after delivery so we can resolve it quickly.

7. Contact Us